Privacy Policy

Data Protection:

All information collected by Mysocks.co.uk is stored and handled in accordance with the Data Protection Act. Personal and financial information collected on this site is used for the sole purpose of processing and delivering your order.

Online security and privacy policy

What are cookies? Do you use them on your site?

A cookie is a text only string of information created by a web site on your computer. The web site uses this cookie to identify you when you return to the site.

Our cookies cannot harm your computer and do not contain any personal or private information. A cookie typically contains the name of the domain from which it has come, the "lifetime" of the cookie, and a value, in our case a randomly generated unique number.

Most computers are sold with cookies enabled, but you can set your computer to disable cookies if you prefer to. However, you should be aware that the Mysocks.co.uk website will not work without cookies - you will not be able to login or purchase products if you have disabled cookies.

When you visit our website we send you a cookie as it makes the interaction between the user and website faster and easier. For example, the use of cookies:

    allows the site to remember your registration details so you don’t have to re-register each time you visit.
    allows you to add items to your shopping basket without having to login repeatedly.

Cookies may also be used in the following ways:

    to allow us to match promotions and special offers to your preferences or to avoid showing you promotions repeatedly.
    to compile anonymous, aggregated statistics that allow us to understand how users use our site. This helps us to improve the efficiency of our website for visitors and users.

Two types of cookies may be used on this website:

    Session cookies - temporary cookies that remain in the cookie file of your browser until you leave the site.
    Persistent cookies - remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).


The data we collect is used in the following ways:

- enabling us to tell you about any special offers or promotions or company news that we feel may be of interest to you,  but this is only where you have given permission. You may unsubscribe from receiving such information and offers at any time by emailing to support@mysocks.co.uk and stating that you do not wish to receive any emails from Mysocks. To ensure your website account reflects this information, please log in and on your account page tick the relevant box at the bottom of the screen.

- enabling us to contact you (and to ask for your permission to be included if we are planning any market research) so that we establish what you like or don't like about our products and service

- planning our future product purchases so as to try and meet your requirements going forward

- helping us to understand the shopping behaviour of our customers so that we can send you the most relevant information and not waste your time and our money

-when necessary, sharing your information with credit reference or fraud detection agencies - at all times the information will be secure

We regularly review this policy to ensure that we continue to comply with all the necessary regulations and give you the utmost confidence in the management of our data.

All material on this website, except where specifically stated otherwise, is copyright ©Mysocks - a division of Sisters Limited, Unit 1.9 Wembley Commercial Centre, London, HA9 7UR.

Information that is stored and held by us

• Information you provide such as name, address, telephone number, email address and card details.

• Your account login details including your username and password

• Any previous orders made - We can access what you ordered and how much you previously paid which is stored in our website (mysocks.co.uk) database and our 3rd party service provider Linnworks.net and PayPal Pro payment system.

All information we ask for is necessary to make our services available to you.

Card Details We need your card details in order for you to place and pay for your goods as well as allowing us to make refunds when applicable. You can feel totally safe when placing an order online with us. Our secure sockets layer (SSL) uses 128-bit encryption, which is the highest level possible. Once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution and our sales order processing system and internal network are protected by the latest proxy technology. This does mean you have to give your card details every time you place an order with us but this minor inconvenience does ensure that it is totally safe to shop with us. We have 3D verification system for your payment to ensure you are the only person using your card. We also use Trustwave security program which does monthly checks to ensure our website is secure and comply for PCI DSS compliances which means secure for accepting credit or debit card. This makes the risk of fraud on our website very low. We are confident that no unauthorised person or organisation will be able to access the credit / debit card information we record.

Address and Billing Details – Your address is only used for payment and delivery. Your address will be seen by our warehouse packers and the delivery servies. This is essential in order for you to receieve your ordered goods.

Email Address We use your email address to keep you up to date with your order. Once your order is placed you will receive an order confirmation and a shipping confirmation. We may also use your email if we need to get in contact with any problems we are having with your order. Your email address is also used to access your account (if applicable.) There is an option to tick if you would like to receive our newsletters. This is only optional. 14 days after we despatch your order, you will receive an email from Yotpo.com (3rd Party Company) to ask you about your shopping experience in order for us to make our services better for you, to answer this email and leave a review is compleately optional.

Telephone Number – Your telephone number is only optional. It is used to keep you up to date with you order once your parcel is with a courier. We may also use it to contact you if we have any issues with your order.

We do have several different social media pages. Please be aware if you like or follow us on any social media networks, your information may be available for others to see on social media. You are responsible for your own privacy settings on all social media accounts.

You have the right to:

    • Access your information at any time
    • Be told how your personal information is being used
    • Request to change or update any incorrect or incomplete data
    • Unsubscribe from our news letter
    • Delete your account and to have any information held removed